Governance Governance Donor Charter As a charity seeking donations from the public we Cork Mental Health Foundation aim to comply with the Statement of Guiding Principles for Fundraising. Our pledge is to treat all our donors with respect, honesty and openness. We commit to being accountable and transparent so that donors and prospective donors can have full confidence in Cork Mental Health Foundation. We promise we will effectively apply your gifts to us for their intended purposes. We commit that you, our donors and prospective donors will: Be informed of the organisation’s mission, and of the way the organisation intends to use donated resources. Be informed of the identity of those serving on the organisation’s governing board, and that the board will exercise prudent judgement in its stewardship responsibilities. Have access to the organisation’s most recent financial statements. Be assured your gifts will be used for the purposes for which they were given. Receive appropriate acknowledgement and recognition. Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law. Expect that all relationships with individuals representing the charity will be dealt with professionally. Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents. Have easily available the agreed procedures for making and responding to complaints. Have the opportunity for any names to be deleted from mailing lists and to be informed if the organisation intends to share the mailing lists with third parties. Receive prompt, truthful and forthright answers to questions you might have of the organisation. Commitment to Standards in Fundraising Practice Cork Mental Health Foundation is fully committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising. The Statement exists to: Improve fundraising practice Promote high levels of accountability and transparency by organisations fundraising from the public Provide clarity and assurances to donors and prospective donors about the organisations they support. We Cork Mental Health Foundation have considered the Statement and believe we meet the standards it sets out. Where we have not complied with the Statement we have provided an explanation here Cork Mental health Foundations report on our fundraising activities is available in our most recent Annual Report which can be found here REPORTS We welcome your feedback on our performance via any of the contact points provided. See our Feedback and Complaints Procedure here below. Feedback & Complaints Cork Mental Health Foundation is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. Cork Mental Health Foundation welcomes both positive and negative feedback. Therefore we aim to ensure that: • It is as easy as possible to make a complaint; • We treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response; • We treat it seriously whether it is made by telephone, letter, fax, email or in person; • We deal with it quickly and politely; • We respond accordingly - for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc; • We learn from complaints, use them to improve, and monitor them at our Board. If you do have a complaint about any aspect of our work, you can contact Brendan McCarthy Development Manager in writing or by telephone. In the first instance, your complaint will be dealt with by our Development Manager. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details. Write to: Brendan McCarthy Development Manager Unit 4, Nore House, Bessboro Road, Blackrock, Cork Tel: 021 4511100 Email: [email protected] We are open 5 days a week from 9.00am to 5.00pm for further information on the Fundraising Principles got to the ICTR's website on www.ictr.ie/content/fundraising-codes-practice Cork Mental Health Foundation is fully committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising. The Statement exists to: Improve fundraising practice Promote high levels of accountability and transparency by organisations fundraising from the public Provide clarity and assurances to donors and prospective donors about the organisations they support. We Cork Mental Health Foundation have considered the Statement and believe we meet the standards it sets out. Where we have not complied with the Statement we have provided an explanation here Cork Mental health Foundations report on our fundraising activities is available in our most recent Annual Report which can be found here REPORTS We welcome your feedback on our performance via any of the contact points provided. See our Feedback and Complaints Procedure here below. Manage Cookie Preferences